Can I download a copy of all my personal data?

Yes. Submit a data access request through your account settings or email support@tokohoki.app. We'll compile your personal information, payment history and session logs into a downloadable file within 14 days.

LEGAL REFERENCE

Your Data Stays Yours

We built tokohoki around your account security and privacy. Every deposit through DANA, OVO, GoPay or QRIS, every table session, and every piece of personal information you share...

Encrypted StorageQRIS ProtectedAccount PrivacyData TransparencyIndonesia Compliant

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Privacy Framework & Data Protection

tokohoki operates under Indonesian data protection standards and regional compliance requirements. We collect personal information — your name, contact details, payment method and account activity — only to deliver our casino tables, slot lobbies and sportsbook services. Your data is never sold to third parties. Payment processors (DANA, OVO, GoPay, QRIS handlers) receive only transaction-essential details. We retain your information for the

duration of your account and as required by local law. You can request access, correction or deletion of your personal data by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions & Support

PLATFORM TRUST SIGNALS

Privacy & Security Standards

SSL Encryption

All communication between your device and tokohoki servers uses 256-bit SSL encryption. Your login credentials and payment details are never...

Payment Isolation

DANA, OVO, GoPay and QRIS transactions are processed through PCI-compliant gateways. tokohoki never stores your full payment card or e-wallet...

Session Security

Your live casino table sessions and sportsbook activity are logged with timestamp and IP verification. Suspicious access triggers automatic account...

Regular Audits

We conduct quarterly security audits and penetration testing to identify and patch vulnerabilities before they affect your account.

Staff Access Controls

tokohoki staff access to personal data is role-limited and logged. Only authorized personnel can view sensitive account or payment information.

Incident Response

If a data breach occurs, we notify affected users within 24 hours and provide guidance on account protection steps and...

Privacy Across tokohoki

Consistent Policy

Our privacy framework applies equally to your live casino tables, slot lobbies, sportsbook markets and account dashboard. No hidden data flows between sections.

Single Account

One tokohoki login protects all your activity. Your personal data, payment methods and session history are unified under one privacy umbrella.

Transparent Logging

Every login, deposit, withdrawal and table session is logged and visible in your account history. You can audit your own activity anytime.

Payment Consistency

Whether you fund your account via DANA, OVO, GoPay or QRIS, the same encryption and fraud-detection standards apply to every transaction.

No Cross-Selling

We don't share your email, phone or gaming preferences with external marketers. Your tokohoki account data stays within tokohoki.

Retention Clarity

Account data is retained for 7 years post-closure for regulatory compliance. Temporary session logs are purged after 90 days of inactivity.

Regional Compliance

Our privacy policy aligns with Indonesian data protection law and regional payment regulations. Supported regions receive localized data handling.

QUICK SIGNAL

What We Protect

Account Identity Your name, email, phone and address are encrypted at rest and in transit. We verify your identity once during signup and never re-request core details.

Payment Records Every DANA, OVO, GoPay and QRIS transaction is logged with timestamp, amount and status. You can download your full payment history from your account.

Session Activity Your live casino table joins, slot room visits and sportsbook bets are timestamped and stored. This data helps us detect unauthorized account access.

Communication Logs Support tickets, email exchanges and in-app messages are archived securely. You own your communication history and can request copies anytime.

Device Fingerprints We record your device type, browser and IP address for security. This helps us flag unusual login attempts and protect your account from fraud.

Preference Settings Your notification choices, language preference and responsible-play settings are stored privately. We never share these with third-party advertisers.

Privacy Policy Questions

No. We never sell, rent or share your personal information with external marketers or data brokers. Payment processors (DANA, OVO, GoPay, QRIS) receive only transaction details required to complete your deposit or withdrawal.

We retain your account data for 7 years post-closure to comply with Indonesian financial regulations. Session logs and temporary activity records are purged after 90 days of inactivity. You can request earlier deletion by contacting support.

Yes. Submit a data access request through your account settings or email [email protected]. We'll compile your personal information, payment history and session logs into a downloadable file within 14 days.

No. tokohoki never stores your full payment credentials. DANA, OVO, GoPay and QRIS transactions are processed through PCI-compliant third-party gateways. We only retain transaction receipts and account balance records.

We notify all affected users within 24 hours via email and in-app alert. We provide guidance on account protection, recommend password changes and offer support. We also report the incident to relevant Indonesian regulatory authorities.

No. Session logging is essential for account security, fraud detection and regulatory compliance. However, you can control communication preferences and notification settings from your account dashboard anytime.

We use cookies to maintain your login session, remember your preferences and detect suspicious activity. We do not use third-party tracking pixels for cross-site advertising. You can disable non-essential cookies in your browser settings.