LEGAL REFERENCE

Our Terms Shape How We Serve You

These terms define how tokohoki operates for you. We've built them around account security, fair play, and the payment methods you use — DANA, OVO, GoPay and QRIS...

Account SecurityFair PlayPayment ProtectionDispute ResolutionYour Rights
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tokohoki Our Terms Shape How We Serve You

Policy Foundation & Jurisdiction

tokohoki operates under the laws applicable to our service region. These terms apply to all account holders in supported Indonesian regions. By opening an account, you agree to this framework. We maintain compliance with local payment regulations for DANA, OVO, GoPay and QRIS transactions. Your account activity, deposits and withdrawals are governed by these terms and our privacy commitments. Disputes are resolved

through our support team first, then escalation paths outlined below. We reserve the right to update these terms with notice to active account holders.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

How to Reach Us

Live Chat Open the chat widget in your account dashboard...
Email Support Send detailed questions to our support inbox. Include...
Account Help Center Browse our help articles for common questions about...
PLATFORM TRUST SIGNALS

Why These Terms Matter

Account Protection

Your account credentials and personal data are encrypted. We enforce password standards and two-factor authentication options to keep your account...

Fair Play Commitment

All games on tokohoki use certified random-number generators. We audit our game feeds regularly to ensure every round is fair...

Payment Integrity

DANA, OVO, GoPay and QRIS transactions are processed through secure gateways. We do not store full payment details on our...

Dispute Handling

If you dispute a transaction or game outcome, our team investigates with access to full game logs and payment records...

Withdrawal Guarantees

Approved withdrawals are processed within the timeframe stated for your payment method. We do not hold funds beyond the processing...

Policy Transparency

These terms are written in plain language. We update them only when necessary and notify you of material changes before...

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and use your personal data. Works alongside these terms to protect your information.
Account Terms
Details account creation, verification and closure. Complements these terms with specific account-lifecycle rules.
Payment Policy
Outlines deposit and withdrawal procedures for DANA, OVO, GoPay and QRIS. Referenced throughout these terms.
Game Rules
Each game section (live casino, slots, sportsbook) has specific rules. These terms provide the overarching framework.
Dispute Resolution
Our escalation process is consistent across all policy pages. Same team handles all complaint types.
Prohibited Activities
Banned conduct is defined here and referenced in account and payment policies for clarity.
Updates & Notices
All policy changes follow the same notification timeline. You'll see updates in your account dashboard first.
QUICK SIGNAL

What Defines Our Service

01
Account Verification We verify your identity to comply with local regulations and protect your account. Verification is quick and happens once during setup.
02
Responsible Account Use You agree to use your account for personal entertainment only. Sharing accounts, using bots or automating play violates these terms.
03
Game Integrity We prohibit collusion, chip dumping and other forms of cheating. Violations result in account suspension and forfeiture of winnings.
04
Payment Compliance Deposits and withdrawals must come from accounts in your name. We reject transfers from third parties to prevent fraud.
05
Data Security Your account data is encrypted in transit and at rest. We use industry-standard protocols and regular security audits.
06
Dispute Fairness All disputes are reviewed by our compliance team with full game and payment logs. Decisions are final after our review process.

Common Questions About Our Terms

Yes. These terms apply to every account on tokohoki in supported Indonesian regions. By opening an account, you agree to them. We update terms occasionally and notify you before changes take effect.

Our service is designed for Indonesia. Access from outside supported regions may be restricted. We recommend using a local payment method (DANA, OVO, GoPay, QRIS) to avoid complications with deposits and withdrawals.

Violations can result in account suspension or permanent closure. Serious breaches (fraud, collusion, cheating) lead to forfeiture of funds. We notify you of violations and give you a chance to respond before final action.

Contact our support team within 30 days of the disputed round or transaction. Provide your account email and specific details. We investigate using game logs and payment records, then respond with our findings.

No. Payment details are processed by our secure payment partners. We store only a reference to your payment method, not the full details. This protects your financial information.

Yes, we update terms when necessary. Material changes are announced in your account dashboard at least 14 days before they take effect. Continued use of your account means you accept the updated terms.

You can request account closure anytime through your settings. We process closures within 5 business days. Any remaining balance is withdrawn to your registered payment method.